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Terms and Conditions

Specific package / service related pages may have specific terms and conditions which may vary from the information given below. In such a case the specific terms and conditions would override any General terms and conditions given below.

Cancellation Rules for package booking:

Cancellation Rule
Day before arrival   Subject to a minimum of Comment
0 100 % of Tariff   No Refund for Cancellation on day of arrival
1 to 7 days 50% of Tariff Rs. 25,000 Whichever is higher
8 to 15 days 35% of Tariff Rs. 18,000 Whichever is higher
16 to 30 days 20% of Tariff Rs. 10,000 Whichever is higher
More than 30 days 10% of Tariff Rs. 5,000 Whichever is higher

No refund is admissible in case of cancellation on the day of arrival or later.
No refund is admissible if the tour is cancelled due to acts of God, civil / political disturbances or anything beyond human control.
In case of multiple services booked through naturebeyond at different dates, the date of arrival is the date on which the tourist is expected to avail the first service from naturebeyond.

Cancellation Rules for Only Hotel booking:
50% of booking amount is non-refundable
No refund is admissible within 30 days prior to check-in-date

Cancellation Rules for Only booking Government Accommodation:
No refund is admissible in case of booking of government accommodation such as forest bungalows, tourism department hotels etc.

Change in pre booked services
In case the client requiring any changes in the pre-booked service, such changes would be considered as new service. The cost for the new service is payable separately and adjustment with the cost of original service is not admissible. Such extention or alteration of the original service is subject to both naturebeyond and the guests agreeing on the same. In case of any disagreement naturebeyond commitment is limited to the service already booked.

Cost for a standard package tour would Include
Meals for each member of the group as per meal plan given in the package itinerary, all accommodation on twin sharing basis in hotels, sight seeing as per itinerary, all transportation. For each tour normally a specific "cost includes" details is given to the guests; such details would take precedence over the details mentioned above.

Package tour Costs do not include
Air Fare / Train fare, Personal Expenses i.e. Laundry, telephone calls, mineral water, tips & gratuity, soft & hard drinks. Additional sightseeing or extra usage of vehicle, other than mentioned in the itinerary. Entrance Fees & Guide charges. Any cost arising due to natural calamities like, landslides, road blockage, political disturbances etc. (Such cost is to be borne by the client and directly payable on the spot). Any increase in applicable taxes. Service Tax & Insurance. Anything which is not include in the inclusion. For each tour normally a specific "cost does not include" details is given to the guests; such details would take precedence over the details mentioned above.

Child Policy

Infant Below 5 yrs complimentary

Children aged between 5 -10 years can be accommodated with accompanying adults. This will entail additional cost referred to as 'Child Without Bed' or CNB in tariff plan (CNB = Child no Bed)

Person above 10 years can be accommodated in a hotel with extra cot. This will entail additional cost referred to as 'Child With Bed' or CWB in tariff plan. (CWB = Child With Bed)

 

The hotel rooms in most places of eastern himalaya are smaller in size. Normally a maximum of 3 persons can be accommodated in one room. So in a double sharing room there can be maximum 2 adults + 1 infant + 1 CWB or CNB.

In case of availing the complimentary Infant facility or CNB facility, it is the responsibility of the accompanying guardian to carry proof of age of the child. The hotel may ask for such proof at any point and in case of non-production may charge the guest additional amount.

 

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